Last updated: February 7, 2025

Wrong or Missing Items

If you receive the wrong items, expired products, or your order contains missing items or incorrect quantities, please file a claim within 7 days of delivery. Include photo documentation of the received package, packing slip, and any discrepancies to verify the issue. Upon claim approval, we will promptly resolve the matter by covering the cost of return shipping, sending a shipping label, and either shipping the correct items or issuing a credit to your account.

Purchased Incorrect Product or Changed Mind

We accept returns for any unopened product, no questions asked. Please file a claim within 15 days of delivery. We will provide a shipping label, but you will be responsible for the shipping costs.

Defective Product

For defective products, file a claim within 15 days of delivery. Once we receive the defective product, we will issue a replacement if applicable.

Unique Cases

We understand that unique situations may require returns for other reasons. Please contact us directly to file a claim. Provide any supporting photos or videos to help us understand the situation and determine how to proceed.

General Information

Issuing a replacement is the default method for resolving approved claims. Refunds to the original payment method are not typically issued but may be considered in unique cases with prior approval and authorization.

Please note:

• No returns will be accepted without prior authorization.
• Claims must be reviewed and approved before proceeding with the return.
• We reserve the right to update or amend this return policy as needed.

Contact Us

If you have any questions or concerns about our return and refund policy, visit our Contact Support page or email our team at sales@seapouches.com. We’re here to help!